Refund Policy
Thank you for shopping at Lifting Social. We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 14 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
Exchanges
If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Downloadable digital content (training programs, guides)
- Personalized or custom-made items (custom apparel with names/numbers)
- Nutritional supplements (once opened for hygiene reasons)
- Used weightlifting equipment or accessories
Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or issue a refund, depending on your preference and product availability. Please provide photos of the damaged item to expedite the process.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label or arrange for pickup at no cost to you.
Processing Time
Refunds and exchanges will be processed within 7-10 business days after we receive your returned item. Please note that it may take additional 3-5 business days for the refund to appear in your account, depending on your payment provider or bank.
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at:
- Email: theliftingsocial@gmail.com
- Phone: +94 76 482 9645
- Address: Lifting Social, Colombo, Sri Lanka
We are here to assist you and ensure your shopping experience with us is enjoyable and hassle free.
Last updated: February 10, 2026